Your Privacy Is Our Responsibility
Your personal information is always safe at dv66. This page clearly explains what data we collect, how we use it, and what your rights are.
1 Introduction & Scope
dv66 is a trusted online gaming platform in Bangladesh. Keeping the personal information you provide while using our platform secure is our top priority. This Privacy Policy ("Policy") explains what types of data dv66 collects, how that data is processed, and what rights you have regarding control over your information.
This Policy applies to dv66's website, mobile application, and all related services. By registering on or continuing to use our platform, you are considered to have accepted the terms of this Policy.
We believe transparency is the foundation of trust. That is why this Policy is written in simple, clear, and understandable language so you can fully understand what we do with your data.
Important: Before reading this Privacy Policy, please review our Terms & Conditions, which govern the overall framework of our services.
2 Types of Data Collected
dv66 may collect the following types of data:
2.1 Data You Provide Directly
When you create an account, make a deposit, withdraw funds, or contact our support team, you voluntarily provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address (for communication)
- National ID or passport number (for identity verification)
- Financial transaction details — bKash, Nagad, or Rocket account numbers
- Support contact history and complaints
2.2 Automatically Collected Data
When you use our platform, the following data may be collected automatically for technical reasons:
- IP address and device type
- Browser type and operating system
- Login and logout times on the platform
- Which pages were visited and time spent on them
- Session data and gaming activity logs
- Data collected from cookies and similar tracking technologies (see Section 6 for details)
2.3 Data Received from Third Parties
In some cases we may receive data from legitimate third-party sources, such as identity verification services or payment processing partners. This type of data is used solely to ensure the security and validity of your account.
3 Purpose of Data Collection
dv66 uses collected data for the following legitimate purposes:
Account Management
To create, verify, and manage your account. To confirm age and identity (minimum age of 21 is required). To maintain login security.
Processing Financial Transactions
To process deposits and withdrawals via bKash, Nagad, and Rocket. To keep transaction history and assist with dispute resolution.
Security & Fraud Prevention
To detect suspicious activity, prevent unauthorized access, and keep your account secure.
Providing Customer Support
To resolve your issues or complaints. To improve the quality of our 24/7 live chat and email support.
Improving Service Quality
To analyze the technical performance of the platform and improve the user experience.
Communication & Notifications
To keep you informed about important account updates, security alerts, and relevant offers.
4 Data Storage & Security
dv66 applies industry-standard technical and organizational measures to protect your data. Our platform uses SSL encryption technology, which encrypts all data exchanged between your browser and our servers.
4.1 Technical Security Measures
- SSL/TLS encryption — all data transfers are secured
- Firewall and intrusion detection systems
- Regular security audits and penetration testing
- Two-Factor Authentication support
- Encrypted storage of sensitive data
4.2 Data Retention Period
We retain your data for as long as it is necessary:
- Active accounts: All relevant data is retained for the duration the account remains active.
- Closed accounts: Certain data may be retained for a defined period after account closure due to legal obligations and dispute resolution requirements.
- Financial records: Transaction-related data is retained in accordance with applicable legal requirements.
4.3 Response to Data Breaches
In the event of an unexpected security breach, dv66 will notify affected users as quickly as possible and take immediate steps to minimize damage.
5 Sharing Data with Third Parties
dv66 never sells your personal data or transfers it to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
5.1 Service Provider Partners
Certain contracted third-party service providers — such as payment processing services (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers — may receive limited data for specific purposes. These partners are contractually bound to uphold our privacy standards.
5.2 Legal Obligations
Data may be disclosed to comply with court orders, legitimate requests from government authorities, or applicable legal requirements. In such cases, only the minimum necessary data is disclosed.
5.3 Business Transfers
In the event of corporate changes such as mergers, acquisitions, or asset sales, user data may be transferred to the new entity. Users will be given advance notice in such cases.
Our commitment: We will never sell your data to advertisers or data brokers without your consent.
6 Cookies & Tracking Technologies
dv66 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies We Use
- Essential cookies: Required for core platform functionality — maintaining login sessions and storing security tokens. These cannot be disabled.
- Functionality cookies: Used to remember your preferences, such as language selection.
- Analytics cookies: Collect usage statistics that help improve service quality.
- Security cookies: Used to detect fraud and ensure account protection.
6.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working properly. Most modern browsers provide detailed guidance on managing cookies in their help sections.
7 Your Rights
dv66 believes you should have full control over your own data. You have the following rights:
Right to Access Data
You have the right to receive a copy of the data we hold about you. Upon request, we will provide that information within a reasonable time.
Right to Correct Data
If any of your data is incorrect or incomplete, you can request a correction. You can update some information yourself from your account settings.
Right to Delete Data
In certain circumstances you can request that your data be deleted. However, some data may need to be retained due to legal obligations.
Right to Object to Processing
You can object to marketing communications or profiling. After you raise an objection, we will stop processing your data for that purpose.
Right to Data Portability
You can request to receive the data you have provided in a structured, commonly usable format.
Right to Withdraw Consent
Where data processing is based on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
To exercise these rights, email us at [email protected].
8 Protection of Minors
dv66 is for individuals aged 21 and above only. We do not knowingly collect personal data from anyone under the age of 21. An age verification process is followed at the time of account registration.
If it comes to our attention that a person under the age of 21 has used our service or provided data, we will immediately close that account and delete the associated data.
Parents or legal guardians with any concerns about this may contact us at [email protected].
Age restriction: This platform is for users aged 21 and above only. To learn more about responsible gaming, visit our Responsible Gaming page.
9 Policy Changes
dv66 may update this Privacy Policy from time to time. Changes may be made due to shifts in business practices, legal requirements, or technology.
When a significant change is made to the Policy, we will:
- Update the "Last Updated" date at the top of this page
- Send an email notification to registered users where applicable
- May display a notification when you log in to the platform
If you continue using the platform after a revised Policy is published, you are considered to have accepted the new Policy. You are advised to check this page regularly.
10 Contact
If you have any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please get in touch with us. The dv66 support team is available 24/7:
Live Chat
Contact us instantly in Bangla or English via live chat, available directly on the site. Available 24 hours a day, 7 days a week.
Email us for detailed privacy-related requests:
[email protected]
We will process your request as soon as possible. You may be required to verify your identity for requests to exercise information rights.
This privacy policy is an integral part of dv66 and must be read together with our Terms and Conditions. Visit our About Us page to learn more about our commitment to data protection.
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